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Travel Coordination Terms
Who we are
Your travel coordination package is sold by Leodent Clinic Ltd, trading as Leodent Dental Clinic, a private limited company registered in England and Wales.
Company number: 17500660.
Registered office: Suite 11281, 5 Brayford Square, London E1 0SG, United Kingdom.
In these terms, “we”, “us” and “our” mean Leodent Clinic Ltd.
Our travel coordination packages
Travel — £200
- Airport pick-up and drop-off in Istanbul.
- Transfers to and from appointments.
Coordination — £300
- Everything included in Travel.
- Hotel accommodation as agreed with you before you travel.
Deposit — £400
- Everything included in Coordination.
- An English-speaking coordinator during your stay.
“Deposit” is only the name of the £400 package. It is not a deposit or part payment.
What is not included
The travel coordination packages do not include flights, visas, passports, travel insurance, dental treatment, meals or personal expenses.
Dental treatment is planned, priced and provided separately by the clinic in Istanbul. Its licensed name is Özel L.E.O Ağız ve Diş Sağlığı Polikliniği, operated by Ural Özay Sağlık Hizmetleri San. ve Tic. Ltd. Şti. The clinic is not the seller of these packages.
Price and payment
All prices are in pounds sterling (GBP). The price shown is the full price of your chosen package. There is no balance to pay and no extra charge for the package.
Payment is taken online through Stripe-hosted checkout. You enter your card details on Stripe’s page. Stripe handles those details; we do not see or store full card numbers.
Stripe emails you a receipt. After payment, you are returned to a “payment received” page.
Agreeing your arrangements
After payment, our team contacts you by email, phone or WhatsApp to agree your travel dates and the details of your arrangements.
For Coordination and Deposit, your hotel accommodation is as agreed with you before you travel.
Services are provided in person in Istanbul by us, or the drivers and hotels we arrange. No physical goods are shipped.
Cancellation and refunds
Under our company refund rule:
- If you cancel at least 14 days before your arrival date in Istanbul, you receive a full refund.
- If you cancel less than 14 days before your arrival date, no refund is due under that rule.
These rules do not reduce your statutory rights. Where the law gives you a cancellation right or a greater refund, the law applies.
The Cancellation and Refund Policy explains how to cancel, the statutory cancellation period, services started during that period and refund timing.
Changes or cancellation by us
If we need to change an agreed arrangement, we will contact you to explain the change and discuss it with you. Any replacement arrangements must be agreed with you.
If we cancel or cannot provide a booked service, we will refund the amount paid for what is not provided. This does not limit any further remedy available under consumer law.
Your responsibilities
Please:
- Give us accurate contact and travel details.
- Ensure that you have a valid passport, any visa required for your journey and appropriate travel insurance.
- Tell us about changes to your flights, arrival date or other travel arrangements as soon as you know about them.
- Follow the collection times and meeting arrangements agreed with you.
- Keep medical information off the payment page. Discuss treatment and medical information directly with the clinic.
Contact us before travelling if your plans change so that we can discuss the arrangements.
Our responsibility
We are responsible for providing the package as agreed and with reasonable care and skill. Using drivers or hotels we arrange does not remove our responsibility for our obligations to you.
If we breach our contract, we are responsible for foreseeable loss or damage caused by that breach. Loss is foreseeable if it is an obvious consequence of the breach or if you and we knew it could happen when the contract was made.
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded or restricted.
Your rights under the Consumer Rights Act 2015 remain unaffected. Depending on the circumstances, you may be entitled to have a service performed again at no extra cost or receive an appropriate price reduction, which can be a full refund.
Dental treatment is outside this contract and is provided separately by the clinic. This does not limit our responsibility for our own acts or omissions.
Events outside our control
If an event outside our reasonable control affects your arrangements, we will tell you and take reasonable steps to reduce its effect.
We will discuss any proposed changes with you. If we cannot provide a booked service, we will refund what is not provided. Your statutory rights remain unaffected.
Complaints and contact
If you have a question or complaint, contact us and explain what has happened. Include your name and enough booking details for us to identify your purchase.
Email: info@leodentclinic.com
Phone and WhatsApp: +90 530 522 47 60
You can also write to our registered office above.
Governing law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales.
If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts and retain the mandatory consumer protections of your local law.